Our doll hospital will be taking a little break starting November 15th and will therefore be unable to accept any new patients. Of course, all dolls already in our care will still receive their treatment and be returned to their owners. We’ll be back in February, ready to care for your precious treasures with the same love and dedication as always.
Thank you for your understanding and patience.
Götz Doll hospital
Is your Götz doll not feeling well?
At the Götz Doll Clinic, we do everything we can to restore your doll and ensure it is in the best possible condition—no matter what the issue is.
How it works:
1️⃣ Submit a Repair Request
Log into your customer account and submit a repair request. If you don’t have an account yet, you can easily register.
2️⃣ Evaluation & Cost Estimate
After receiving your request, we will check if the doll can be repaired. If so, you will receive a cost estimate or information on whether the issue is covered under warranty.
3️⃣ Confirmation & Shipping
Once you have accepted the cost estimate and completed the payment, you can send your doll to us. Please note that shipping costs to us need to be covered by you.
4️⃣ Repair & Return Shipment
Your doll will be repaired in the order it was received. Once finished, we'll send it safely packaged back to you - at no additional cost. You can check the status of your repair at any time in your customer account.
Important Information:
Which dolls can be repaired?
We only offer repairs for Götz dolls. Unfortunately, we cannot repair dolls that were manufactured before the year 2000.
International Repairs
Unfortunately, we can only repair dolls from Germany and Austria. If you would like to send your doll from abroad, please make sure to mention this in your request so that we can check how we might still be able to assist you.
Processing Time
Depending on the demand, processing in our doll hospital may take up to 6 weeks. If it takes longer, you can always find updates and the current status in our customer account.
➡ Log in now and start your repair request!
Easily Repair Your Götz Doll!
Götz Doll Clinic – Loving Repairs for Cherished Companions
Dolls are more than just toys—they are loyal companions throughout childhood and often passed down for generations. To ensure your Götz doll stays with you for a long time and continues to bring joy, we offer professional doll repairs at our Götz Doll Clinic.
Under the loving care of Nurse Ella, damaged dolls are carefully restored so they can continue to be played with and loved. This service helps ensure that our high-quality Götz dolls remain a treasured part of every child’s room—and perhaps even be passed on to the next generation, to grandchildren and beyond.
Quality & Longevity – Because Our Dolls Matters to Us
As a family-run business, we place great importance on the quality and longevity of our dolls. That’s why our Götz Doll Clinic offers the option of sending in damaged or broken Götz dolls for professional repair.
A new outfit can also give a much-loved doll a fresh new look. In our doll fashion collection, you’ll find a wide selection of clothing and accessories for many Götz dolls.
Why Choose the Götz Doll Clinic?
✔ Sustainable repairs instead of buying new – good for the environment & your wallet
✔ Preserve precious memories – keep dolls for generations
✔ High-quality materials & expert craftsmanship
✔ Loving care by Nurse Ella
Give your favorite doll a second life – submit a repair request now and have your doll professionally restored at our Götz Doll Clinic!