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Shipping, Delivery & Returns

Fast and reliable

Is there a minimum order value? – no.

We do not specify a minimum order value. We welcome your order regardless of the number of items.


Delivery to a desired address

Are you out of the house during the day? – No problem!
We can deliver your order to a desired delivery address. Whether to home, work or a friend.


Flat-rate postage costs within Germany are 6.95 € per order.

Götz-Shop delivers all items to you directly – it’s quick, secure and reliable.
For orders less than EUR 25.00 we charge a flat rate of €6.95 as a shipping cost, which includes packaging. This is the cost regardless of how large or heavy your product is for postage anywhere within Germany.

Delivery is free for orders over €25.00 within Germany.


Shipping costs

Country Shipping costs free shipping from
Germany 6,95 € 25,00 €
Austria 11,95 € 75,00 €
Belgium 11,95 € 75,00 €
Denmark 11,95 € 75,00 €
France 11,95 € 75,00 €
Luxembourg 11,95 € 75,00 €
Netherlands 11,95 € 75,00 €
Finland 24,95 € 150,00 €
Italy 24,95 € 150,00 €
Spain 24,95 € 150,00 €
Sweden 24,95 € 150,00 €
Bulgaria 24,95 € 150,00 €
Estonia 24,95 € 150,00 €
Greece 24,95 € 150,00 €
Ireland 24,95 € 150,00 €
Croatia 24,95 € 150,00 €
Latvia 24,95 € 150,00 €
Lithuania 24,95 € 150,00 €
Malta 24,95 € 150,00 €
Poland 11,95 € 75,00 €
Portugal 24,95 € 150,00 €
Romania 24,95 € 150,00 €
Slovakia 24,95 € 150,00 €
Slovenia 24,95 € 150,00 €
Czech Republic 11,95 € 75,00 €
Hungary 24,95 € 150,00 €
Cyprus 24,95 € 150,00 €
United Kingdom 24,95 € 150,00 €
Norway 30,00 € 150,00 €
Russia 40,00 € -


Delivery period

After we have received your order we will immediately forward it to the dispatch department. If you have chosen to make payment by prepayment, your order will be dispatched immediately after receipt of payment. If your delivery has still not arrived after the stated period, please let us know and we will look into it immediately.


Policy for damaged shipments

The majority of our deliveries arrive undamaged. If you notice evident damage of your goods on arrival, please inform the courier immediately. You may then choose to accept the goods subject to the terms and conditions or alternatively you can refuse the goods and send them back with the driver.
Should there be any damages or defects on unpacking the goods despite their being well-packaged, the goods must be returned to us within 10 days of receipt of the goods at the latest.

Irrespective of whether it is an apparent or non-apparent defect we would appreciate it if you contact us in advance. Please contact our customer service department tel.: 09563-9091 or . Together we will find a solution to the problem.


Returns

Would you like to return something?
At our store, you have the option to return items within 14 days of receipt without any hassle.

Please contact our customer service at [email protected] for assistance. After your request, we will send you a DHL link to generate and print a return shipping label.

Please fill out the attached return form and include it in the package to facilitate the process. Once we receive your return, it will be forwarded to our accounting department for further processing.

You may receive a refund through your chosen payment method or a credit to your customer account.

Please note that international orders must be returned at your own expense.