The Götz Doll Hospital
How the doll hospital works and how you may take your doll to us will be explained here.
To ensure that we can assist your Götz doll to the best of our ability:
Service Type: We exclusively offer repairs for Götz dolls.
Limitations: Please understand that we may not be able to repair every Götz doll. We are unable to repair dolls manufactured before the year 2000.
International Repairs: If you wish to send a repair from abroad, please contact us in advance via email at [email protected]. We will be happy to assist you and provide all necessary information for shipping and processing.
Here is what to do:
1. Download the hospital admission for your doll here.
2. Pack your doll well in a cardboard box and paper (be careful, newspaper may stain, use tissue paper or wrapping paper) and send it to the adress on the registration form.
3. By providing a mobile phone number or email address, we will contact you when your doll has arrived at the doll hospital and sister Ella will let you know that your doll has arrived safely.
4. After a check by our doll doctors, sister Ella will send you an email, how we can cure your beloved doll and whether there are fees occuring or the treatment is free of cost. Via answerlink you can than specify whether we can go ahead or which treatment you like us to carry out.
5. Has your doll recovered, sister Ella will send it back to your adress sound and safe!
