Terms and Conditions
GÖTZ Puppenmanufaktur Int. GmbH
Abt. Götz-Shop - Götz Puppenmanufaktur
Einberger Straße 113
Tel: +49 9563 909-0
Fax: +49 9563 909-54
General Terms and Conditions of Götz Puppenmanufaktur Int. GmbH, Götz-Shop Sales Department
Our deliveries and services are subject to our terms and conditions. If the buyer disputes this on the basis of his terms and conditions for business and purchasing, this will not be permitted. Any discrepancies regarding these terms of delivery and payment are only valid if confirmed in writing.
For delivery to German and the EU countries prices displayed are gross including statutory VAT. The price displayed on the day the order is placed is the valid price.
3. Offer and Conclusion of Contract
All product descriptions such as pictures, colours, measurements and weights are only approximate and are non-binding. Orders can be placed in writing and verbally or electronically by email or over the Internet.
The display of the product in the online shop does not constitute a legally binding offer; but it is a non-binding online catalogue. By clicking on the “place order” button you are legally bound to purchase the goods in your shopping basket. Immediately after placing the order you shall receive an email confirmation of our receipt and acceptance of your order. With this email confirmation the sales contract comes into force.
Our products are only dispensed to the consumer in quantities suitable for an average household. We reserve the right to cancel orders to the contrary.
Delivery to minors (see German Jugendschutzgesetz [Minors Law) is generally not permitted.
4. Shipping and Delivery
We shall deliver goods as long as there is sufficient stock.
We shall deliver on the condition that the correct items have been delivered to us on time. We also take no responsibility for the non-availability of products. Compensation will not be paid for late or incomplete deliveries except in cases of gross negligence. We shall inform you without delay should the goods not be available, and where appropriate, we will suggest delivery of a comparable item. If no comparable item is available or if you do not want a comparable item to be delivered, we will refund all costs immediately where necessary. Once we have received your order, it will be immediately forwarded to our dispatch department. If you have chosen to make payment by prepayment, your order will be dispatched immediately after receipt of payment.
Deliveries to Germany:
For orders of less than EUR 25.00, we charge a flat rate of €3.90 for shipping costs, which includes packaging. This price for shipping applies regardless of how large or heavy your product is for postage anywhere within Germany. Delivery is free for orders of €25.00 and above within Germany. For cash on delivery within Germany, an additional fee of €6.90 shall be payable. Furthermore, a fee of EUR 2.00 will be charged for the delivery agent's services.
Deliveries to Austria, Belgium, Netherlands and Luxemburg:
For orders, we charge a flat rate of €7.95 for shipping, which includes packaging. Delivery is free for orders of €50.00 and above. When paying via cash on delivery within Austria, an additional fee of €11.90 shall be payable. Furthermore, a fee of EUR 9.70 will be charged for the delivery agent's services.
Deliveries to Denmark:
Regardless of the value of the order, a flat rate of €10.00 shall be charged for shipping, which includes packaging.
Deliveries to Italy:
Regardless of the value of the order, a flat rate of €14.95 shall be charged for shipping, which includes packaging.
Deliveries to Sverige:
Regardless of the value of the order, a flat rate of €15.00 shall be charged for shipping, which includes packaging.
Deliveries to Spain and Finland:
Regardless of the value of the order, a flat rate of €20.00 shall be charged for shipping, which includes packaging.
Deliveries to Norway:
Regardless of the value of the order, a flat rate of €25.00 shall be charged for shipping, which includes packaging.
Deliveries to Russia:
Regardless of the value of the order, a flat rate of €35.00 shall be charged for shipping, which includes packaging.
5. Terms of Payment
Payment for goods within Germany can be made by invoice, direct debit, credit card, prepayment/transfer, payment on arrival or PayPal. Direct debits are limited to a goods value of up to €150.00, invoicing likewise up to €150.00 and this is only possible for over 18s.
For deliveries to other countries you can pay via credit card, PayPal or pre-payment.
In the event of your credit rating being reported as negative, we reserve the right not to accept direct debit or credit card payments and will instead direct you towards other payment options.
Your credit card will be charged on completion of your order.
6. Reservation of Ownership Rights
The goods shall remain our property until complete payment has been made.
7. Right of cancellation
Cancellation Policy Instructions
Exclusively consumers have the following statutory right of cancellation:
Right of cancellation
You have the right to cancel this Contract within fourteen days without giving any reason.
The cancellation period amounts to fourteen days from the date on which you, or a third party named by you other than the carrier, have taken possession of the final goods.
In order to exercise your right of cancellation, you must contact us (GÖTZ Puppenmanufaktur Int. GmbH, Einberger Straße 113, 96472 Rödental, Deutschland, Telefon: +49 9563 909-0, Fax: +49 9563 909-54, firstname.lastname@example.org) and clearly inform us (e.g. by posted letter or by fax or email) of your decision to cancel this Contract. You can use the attached cancellation form template for this purpose, although this is not mandatory.
Sending notification that you are exercising your right of cancellation before expiry of the cancellation period shall be deemed sufficient observation of the cancellation period.
Consequences of cancellation
If you cancel this Contract, we shall return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise from the fact that you have chosen a delivery type other than the economic standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we receive notification regarding your cancellation of this Contract. We will use the same method of payment that you used for the original transaction for this repayment, unless it has been explicitly agreed with you otherwise. Under no circumstances will you be charged for this repayment. We reserve the right to withhold any repayment until we have received the goods back from you or until you have provided evidence that you have sent the goods back, depending on which of these events comes first.
You must send back or hand over the goods to us without any delay and in any case within fourteen days at the latest from the date on which you informed us of your intention to cancel this Contract. The deadline is considered met if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct cost of returning the goods.
You will only need to pay for any diminished value of the goods if this results from you handling the goods in any way other than that is necessary in order to ascertain their properties, characteristics and functioning.
We shall only be liable for damages which are caused intentionally or through gross negligence. In the case of violation of an essential contractual obligation we shall be liable for any culpable conduct of our employees. We are not liable for indirect damages, particularly not for profits, unless these damages were a result of intention of staff or intention and gross negligence of our legal representatives and our executives. Except for intention of employees or intention and gross negligence of legal representatives and executives, liability is limited to the amount according to the typical foreseeable damages concluded in the contract. We can assume no liability for continued and uninterrupted availability of the Internet presence and for technical or electronic errors of the online offer. In the event that a customer account is accessed and orders made through unauthorised use of username and password, we shall not be responsible for the damages.
9. Place of provision and jurisdiction
The place of provision for all claims resulting from the contract between us and the buyer is Rödental. For all businessmen in the sense of the Commercial Register, Coburg is the exclusive place of jurisdiction for all disputes resulting from this contractual relationship.
The aforementioned provisions regarding right to cancel and returns do not apply for transactions with businessmen.
Should a provision be or become invalid, the validity of the other provisions shall remain unaffected.
The user terms are subject to German law under exclusion of the international trade law.