Right of Cancellation

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We want you to feel like you are in good hands with us and to always be completely satisfied with our products.

Cancellation Policy Instructions

Exclusively consumers have the following statutory right of cancellation:

Right of cancellation

You have the right to cancel this Contract within fourteen days without giving any reason.

The cancellation period amounts to fourteen days from the date on which you, or a third party named by you other than the carrier, have taken possession of the final goods.

In order to exercise your right of cancellation, you must contact us (GÖTZ Puppenmanufaktur Int. GmbH, Einberger Straße 113, 96472 Rödental, Deutschland, , +49 9563 909-0, +49 9563 909-54, shop@goetz-puppen.de) and clearly inform us (e.g. by posted letter or by fax or email) of your decision to cancel this Contract. You can use the attached cancellation form template for this purpose, although this is not mandatory.

Sending notification that you are exercising your right of cancellation before expiry of the cancellation period shall be deemed sufficient observation of the cancellation period.

Consequences of cancellation

If you cancel this Contract, we shall return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise from the fact that you have chosen a delivery type other than the economic standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we receive notification regarding your cancellation of this Contract. We will use the same method of payment that you used for the original transaction for this repayment, unless it has been explicitly agreed with you otherwise. Under no circumstances will you be charged for this repayment. We reserve the right to withhold any repayment until we have received the goods back from you or until you have provided evidence that you have sent the goods back, depending on which of these events comes first.

You must send back or hand over the goods to us without any delay and in any case within fourteen days at the latest from the date on which you informed us of your intention to cancel this Contract. The deadline is considered met if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct cost of returning the goods.

You will only need to pay for any diminished value of the goods if this results from you handling the goods in any way other than that is necessary in order to ascertain their properties, characteristics and functioning.

The cancellation form template can be found as a PDF here >>

Größen / Icons
  • Babypuppen:
  • S = 30-33 cm
  • M = 42-46 cm
  • L = 48-50 cm
  • Stehpuppen:
  • XL = 45-50 cm
  • XS = 25-30 cm
  • Geeignet ab 0 Jahren
  • Geeignet ab 3 Jahren
  • Geeignet ab 18 Monaten
  • Eignung abhängig von Ausstattung
  • Stoffe aus kontrolliert Biologischem Anbau
  • Kreatives Spielen
  • Trink-und Töpfchen-Funktion
  • Waschbar
  • Weiche Stoffe
  • Wasserdicht
  • Multi-Gelenkstehpuppe
  • Qualitätssiegel
  • Sicherheit
  • Hildegard Günzel
  • Nummerierte Edition
  • 12 Teile
  • mit Schnuller
  • Informationen nach dem Batteriegesetz
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